We take your privacy seriously. This page explains exactly what information pkbet collects, why we collect it, and how we keep it safe for every Filipino member on the platform.
Last updated: June 2025
pkbet is an online sports betting and casino-style entertainment platform serving players across the Philippines. Our platform is accessible via mobile browser and desktop, offering sports betting markets, casino-style games, a VIP rewards programme, and PHP peso payment options. We are committed to handling all personal data collected through the platform in a responsible, transparent, and lawful manner. This Privacy Policy applies to all registered members and visitors who access any part of the pkbet platform. By creating an account or continuing to use the platform, you acknowledge that you have read and understood this policy.
When you register for a pkbet account, we collect personal information that is necessary to verify your identity and operate your account. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a username and password that you create during the registration process. If you are required to complete identity verification, we may request a copy of a valid government-issued ID such as a Philippine passport, driver's licence, or SSS card. All registration data is collected directly from you and is not sourced from third parties without your knowledge.
When you use the platform, we automatically collect certain technical and usage data. This includes your IP address, device type, browser version, operating system, pages visited, session duration, and the features you interact with. We also record transaction data related to deposits, withdrawals, bets placed, and game activity. This operational data helps us maintain platform security, detect unusual activity, and improve the overall experience for Filipino members. We do not collect data beyond what is reasonably necessary for these purposes.
The personal information you provide is used primarily to create and manage your pkbet account, process transactions in Philippine pesos, and verify your eligibility to use the platform. We use your contact details to send account-related communications such as registration confirmations, transaction receipts, and security alerts. Your identity and payment information is used to carry out verification checks required for withdrawals and to comply with applicable regulations in the Philippines. We may also use aggregated, anonymised usage data to analyse platform performance and improve our services. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
From time to time, we may use your email address or mobile number to send you information about platform updates, new features, or promotions relevant to your account. You may opt out of non-essential communications at any time by contacting our support team at [email protected]. Opting out of marketing messages will not affect your ability to receive essential account and transaction notifications. We will always respect your communication preferences and will not send unsolicited messages to members who have opted out.
pkbet processes your personal data on the following legal grounds: performance of a contract (to provide the services you have registered for), compliance with legal obligations applicable in the Philippines, and our legitimate interests in operating a secure and functional platform. Where we rely on legitimate interests, we ensure that those interests are not overridden by your rights and freedoms as a data subject. In cases where we seek your consent for a specific processing activity, such as optional marketing communications, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. We process data only for the purposes described in this policy and do not repurpose it without informing you.
pkbet does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers. These third parties are contractually required to handle your data securely and only for the specific purposes for which it was shared. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so. Outside of these circumstances, your personal data remains within the pkbet platform environment.
We retain your personal data for as long as your pkbet account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Transaction records and identity verification documents may be retained for a minimum period as required by applicable Philippine law. If you request account closure, we will deactivate your account and begin the process of removing or anonymising your personal data, subject to any retention obligations that apply. Data that is no longer required for any lawful purpose will be securely deleted or anonymised. We review our data retention practices periodically to ensure they remain proportionate and compliant.
The pkbet platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how the platform is used. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytical cookies help us understand which features are most useful to Filipino members and where improvements can be made. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the platform. We do not use cookies to track your activity across unrelated third-party websites.
pkbet implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls that limit who within our team can view sensitive member information, and regular security reviews of our platform infrastructure. While we take data security seriously and apply industry-standard protections, no online platform can guarantee absolute security against all possible threats. You are responsible for keeping your account credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account. We will investigate and respond to all reported security concerns promptly.
As a member based in the Philippines, you have rights under the Data Privacy Act of 2012 with respect to your personal information held by pkbet. These rights include the right to be informed about how your data is used, the right to access a copy of the personal data we hold about you, and the right to request correction of any inaccurate or incomplete information. You also have the right to request erasure of your data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations. To exercise any of these rights, please contact our support team at [email protected] with your request and we will respond within a reasonable timeframe.
The pkbet platform is strictly intended for adults aged 21 and above in the Philippines. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a minor has registered an account or submitted personal data through the platform, we will take immediate steps to close the account and delete the associated data. Parents and guardians who believe a minor may have accessed the platform are encouraged to contact us at [email protected] so we can investigate and act accordingly. We take our responsibility to protect minors seriously and apply age verification measures during the registration process.
pkbet may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable regulations in the Philippines. When we make material changes, we will update the effective date shown at the top of this page. Your continued use of the platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you remain informed about how we handle your personal data. If you have questions about any changes, you are welcome to contact us at [email protected] before continuing to use the platform.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way pkbet handles your personal data, please reach out to our support team by email at [email protected]. We aim to respond to all privacy-related enquiries within a reasonable period. For general questions about the platform, you may also visit our FAQ page, which covers the most common topics raised by Filipino members. Your privacy matters to us and we are committed to addressing your concerns in a transparent and timely manner.
Our support team is ready to help with any privacy-related questions. You can also explore the FAQ for quick answers, or create a free account and manage your preferences directly from your profile.